Shipping policy

Our services are available for the Melbourne Metro area only.

Outside Melbourne Metro? Get in touch for a customised delivery quote.

Pickup (Free)
You are welcome to collect your package from us at no additional cost.

Collection Time: Your items will be ready for pickup at the start of your booking window. Please notify us if you will be collecting them at a later time.
Pickup Requirements: Please bring your order number and photo ID.
Third-Party Pickup: If someone else will collect the order on your behalf, please notify us via email in advance with their full name.

Delivery ($120)
We offer delivery to your specified address at the beginning of your booking.

Delivery Timing: When making your booking, select the time you’d like us to deliver your items. For example, if your event is later in the day, you may choose a morning delivery to allow time for setup.

Drop-Off (Free)
You are welcome to return the hired items yourself at no additional cost.

Return Timing: Please return all reusable items* to our friendly team member, who will meet you at our warehouse at the end of your booking window. Your end time acts as your drop off appointment, so please keep this in mind when making your booking. For example, you may wish to book it for the day after your event.

Collection ($120)

If you prefer, we can collect the items from your event.

Packed and Ready: Please ensure all reusable items* are packed and ready for collection at the end of your booking.
Post-Event Flexibility: If you prefer not to pack up right after your event, consider extending your booking until the following morning.

Post Event Terms

Late, damaged or missing items may incur a fee
*Reusable items (i.e. plinths, lights, electronic candles) must be returned
Perishable items (i.e. balloons, flowers & flower petals) do not need to be returned

Delivery and Collection Combo ($200)

Save $40 when you book both delivery and collection