FAQ

Melbourne Milestones is your one-stop event hire service, helping you celebrate life’s most memorable moments with ease and confidence. From romantic proposals to unforgettable birthday parties, we provide the décor and props you need to make your event magical and stress-free.

We offer event hire across Melbourne, including light-up letters, fresh flowers, vases, balloon frames, stands, backdrops and more. Whether you’re planning a wedding, proposal or milestone party, we have packages and custom options to suit your needs.

Our warehouse is at National Storage, Highett: 1123A Nepean Highway, Highett VIC 3190. Our postal address is PO Box 7068, Brighton VIC 3186.

Use our website like a normal online store. Once you find the product or package you want, click “Book Now” instead of “Add to Cart”. A calendar will appear where you can enter your details and select your date.

Our packages are tailored to your requirements, location and styling preferences. Contact us for a free, no-obligation quote.

The minimum hire period is 2 days, with a maximum of 5 days. This allows time for setup and pack-down.

We accept online payments through secure gateways. A 10% hire bond is included in the booking and refunded once all reusable items are returned in satisfactory condition.

Yes. A deposit may be required to secure your booking, with the remaining balance due before your event.

Yes. We deliver within Melbourne Metro for $120, up to a 60 km radius from our Highett warehouse. Post-event collection is also available for $120. Book both and save $40, making it $200 total.

Yes. You can collect your hire items from our Highett warehouse at no additional cost. Please bring your order number and photo ID.

You can return the items yourself or book our collection service for $120. If you choose self-return, items must be dropped off by the end of your booking window.

We service the Melbourne Metro area. If you’re outside this area, contact us for a customised delivery quote.

We recommend booking at least 2–4 weeks in advance to secure your preferred date. Last-minute bookings may be available depending on availability.

Yes. We can customise colours, flowers, candles, neon signs, balloons, picnic styling, champagne tables, backdrops, photography areas and more.

Yes. We can recommend or help arrange rooftops, parks, hotels, private properties, restaurants and other Melbourne locations.

We always work with you on a backup plan. We can relocate, reschedule where possible, or recommend an indoor alternative.

Yes. We can arrange professional photographers and videographers to capture your special moment.

Absolutely. We specialise in surprise proposals and work closely with you to keep everything natural and discreet.

Most setups take between 1–3 hours depending on the package and location.

No. Our team can handle everything and let you know when the setup is complete.

Yes. We create setups in homes, apartments, hotel rooms, Airbnbs, rooftops, parks and private venues.

Yes. We specialise in proposals, engagements, birthdays, anniversaries, baby showers, gender reveals, romantic room setups, luxury picnics and milestone celebrations.

Free cancellations are available up to 1 week before the event. Cancellations made 1 week to 48 hours before the event incur a 25% cancellation fee. Cancellations within 48 hours incur a 50% cancellation fee.

Late, damaged or missing items may incur additional fees. The 10% hire bond may be used to cover these charges where applicable.

If you receive an incorrect or damaged item, please contact us immediately and we’ll work to resolve it as quickly as possible.

Reusable items such as vases, plinths and lighting must be returned in the condition they were hired. Perishable items such as flowers, petals and balloons do not need to be returned.

Contact us as soon as possible to check availability. Additional hire fees may apply.

We do not offer direct exchanges, but you can contact us before your event to discuss changes to your booking.

Book extra setup and takedown time to avoid feeling rushed. Use our predesigned packages to simplify planning, and contact our team for personalised recommendations.

Handle all items with care and avoid exposure to rain, extreme heat or harsh conditions, especially lighting and electronic props.

Yes. We offer premium styling, great communication and competitive pricing. If you receive a comparable written quote, we’ll beat it by 10%.

Click Get a Quote, fill out our enquiry form, or contact us directly. We’ll respond promptly and start planning your Melbourne milestone.