Refund policy

We aim to make your experience with Melbourne Milestones Event Hire smooth and stress-free. Please review our refund, cancellation, and return policies below.

Cancellations

• Free Cancellations: You may cancel your booking free of charge up to 1 weeks prior to your event date.
• Cancellations 1 weeks to 48 hours before the event: Cancellations made within this period will be refunded, minus a 25% cancellation fee.
• Cancellations within 48 hours of the event: If you cancel within 48 hours of your event, a 50% cancellation fee will apply.

Please note: Cancellation fees are calculated based on the total cost of your order, including any delivery, collection, setup, or pack-up services.

Post-Event Returns

We kindly ask that you take good care of our hired items so that others may enjoy them for their events.

• Return Condition: All items must be returned in the same condition in which you received them, without damage. Please treat items as if they were your own.
• Non-returnable items: You do not need to return any perishable or single-use items, such as fresh flowers, petals, or balloons. However, items like vases and balloon weights must be returned.

Damages and Issues

If an item you receive is defective, damaged, or incorrect, please contact us immediately at hello@melbournemilestones.com.au or call 0419 319 405. We will evaluate the issue and work to resolve it as soon as possible.

Exchanges

We do not offer direct exchanges for hired items. If you wish to change any items in your booking, please contact us prior to the event to discuss your options.