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Frequently Asked Questions

General Questions

What is Melbourne Milestones?
Melbourne Milestones is your one-stop event hire service, helping you celebrate life’s most memorable moments with ease and confidence. From romantic proposals to unforgettable birthday parties, we provide all the décor and props you need to make your event magical and stress-free.

What services do you offer?
We offer a wide range of event hire services across Melbourne, including light-up letters, fresh flowers, vases, balloon frames, stands, backdrops, and more. Whether you’re planning a wedding, proposal, or milestone party, we have packages and customisable options to suit your needs.

Where are you located?
Our warehouse is housed at National Storage, Highett:
1123A Nepean Highway,
Highett, Victoria 3190.

We also have a postal address for correspondence:
PO Box 7068,
Brighton, Victoria 3186.

Booking and Payment

How do I book my event hire?
You can book online through our website. Choose your desired products, select your booking window (minimum 2 days), and confirm your booking. Bookings must be made at least 48 hours in advance.

What is the minimum hire duration?
The minimum hire period is 2 days, with a maximum of 5 days. This allows you ample time for setup and pack-down.

What are your payment options?
We accept payments online through secure gateways. A 10% hire bond is included in the booking, which will be refunded upon the return of all reusable items in satisfactory condition.

Delivery and Collection

Do you offer delivery services?
Yes, we deliver within the Melbourne Metro area for $100, or free for orders over $550. Delivery is available up to a 60 km radius from our warehouse in Highett.

Can I pick up the items myself?
Yes, you can collect your hire items from our warehouse at no additional cost. Please bring your order number and photo ID.

What are the return options?
You can return the items yourself or opt for our collection service, included with delivery. If you choose self-return, items must be dropped off at the end of your booking window.

Cancellations and Refunds

What is your cancellation policy?

• Free cancellations are available up to 1 week before the event.
• Cancellations made 1 week to 48 hours before the event incur a 25% cancellation fee.
• Cancellations within 48 hours of the event incur a 50% cancellation fee.

What happens if I return items late or damaged?
Late, damaged, or missing items may incur additional fees. The 10% hire bond will be used to cover these charges if applicable.

What areas do you serve?
Our services are available in the Melbourne Metro area. If you’re outside this area, contact us for a customised delivery quote.

What if I have issues with my order?
If you receive an incorrect or damaged item, please contact us immediately. We’ll work to resolve the issue as quickly as possible.

Policies and Procedures

What are your terms for reusable and perishable items?
Reusable items like vases, plinths, and lighting must be returned in the condition they were hired. Perishable items like flowers, petals, and balloons do not need to be returned.

What happens if I need to extend my booking?
Contact us as soon as possible to check availability for an extension. Additional hire fees may apply.

Do you offer exchanges for hire items?
We do not offer direct exchanges, but you can contact us before your event to discuss changes to your booking.

Tips and Best Practices

How early should I book for my event?
We recommend booking at least 2–4 weeks in advance to ensure availability, especially during peak event seasons.

Do you have advice for first-time event planners?
Absolutely! Here are some quick tips:

• Book extra setup and takedown time in your hire window to avoid feeling rushed.
• Use our predesigned packages to simplify planning.
• Feel free to contact our team for personalised recommendations.

How do I care for the items during the hire period?
Handle all items with care and avoid exposure to elements like rain or extreme heat, especially for lighting and electronic props.